Masland Wool Carpet Warranty

No carpet or rug is impervious to everything. Routine care

and cleaning are vital to maintaining long-term appearance.

Rotation

Rotating your wool rug periodically will help equalize the effects of both traffic patterns and sunlight that may affect your rug over time.

Vacuuming

The most important maintenance procedure is the removal of dry soil by vacuuming. Appropriate vacuuming calls for at least four slow passes back and forth in the same area. For cut pile wool products, a dual motor vacuum with brush rolls is suggested. For loop pile wool products, a suction only vacuum is required, and a canister type vacuum may work best.

Masland does not recommend vacuums with beater bars.

 For best results, change vacuum bags before they become two-thirds full.

 All vacuums must be approved under the Carpet and Rug Institute’s Indoor Air Quality Vacuum Cleaner Program.

n Masland suggests using a high quality absorbent mat at all entrances leading to your carpet. Regularly vacuum and clean the mats as they will receive a high soil load very quickly.

Spot Cleaning

Spills and spots must be attended to with immediacy, as spills that are allowed to dry are much more difficult to remove. All spot cleaners used on Masland products must be approved by the CRI Seal of Approval Program or carry the Wool Safe Label. These products are listed at www.carpet-rug.org or at the Wools of New Zealand website www.woolsnz.com.

For wool or wool blends the pH range of the cleaning chemicals should be 5.5 to 8.0. Do not use cleaning chemicals outside of this range as damage to the fiber could occur. This requirement is for all chemicals (spot cleaners, pre-sprays, and in-tank) used on wool or wool blend fibers. Never rub spots or spills on wool carpet; use a blotting action only.

For specific spot cleaning instructions, please refer to the Wools of New Zealand’s spot cleaning guide.

Spot Cleaning Guide

Blot up liquids with white paper towels or absorbent cloth; scoop up solids with the end of a blunt knife or spoon.

Treat the spot according to the cleaning instruction chart.

Apply spot removal agent to clean towel or cloth, not directly to the spot. Use small quantities at a time. Always work inwards from the edge to prevent spreading. Do not rub, as this may cause the spot to spread or distort the pile. Do not over-wet the carpet pile.

 Afterwards, blot as dry as possible with clean white towel.

 Always pre-test a cleaning agent in an inconspicuous place, such as under a piece of furniture or in the corner of the room, to ensure that it does not remove color.

Professional Cleaning

We suggest sending your wool rugs to a reputable professional cleaner who is experienced in cleaning handmade or woven wool rugs. It is very important that any chemicals used to clean the rugs are flushed out of the rugs with water and allowed to properly dry. Wool carpets require a professional cleaning service that will come to your home.

Interim Cleaning

 Low Moisture Compound Cleaning is a cleaning technique that applies highly absorbent material onto the carpet or rug face and is then agitated and allowed to dry. The cleaning compound and soiling debris are then removed by thorough vacuuming. Host, Dri-Matic, and Capture are good examples of low moisture compounds that will provide interim cleaning.

Restorative Cleaning

Hot Water Extraction is the method of cleaning preferred by Masland. This method is proven to be the most effective means of removing entrapped soil and other residues. This method does require effort and will take some time to dry. Use air movement systems and the HVAC system to aid in drying time.

Masland does require that all systems used on Masland carpet and rugs be approved under the Carpet and Rug Institute’s Seal of Approval Program. Masland also prefers that, at minimum, all equipment be designated as Silver Level cleaning systems. Carpet should only be cleaned by trained technicians, and IICRC Certified technicians are preferred.

Carpet Treatments

Aftermarket carpet treatments, such as soil retardants, anti-statics, insecticides, antimicrobials, coloring agents, and optical brighteners, are not necessary if carpets and rugs are maintained and cleaned properly. If fact, these items could degrade the carpet or rug’s appearance and service life. Use of an aftermarket treatment will void your Masland warranty.