Masland Broadloom Warranty

Satisfaction with your Masland purchase begins with professional delivery and installation. As a new Masland carpet owner, please be sure the original seller fulfills specific obligations, whether the seller is a carpet dealer, building contractor, interior designer, design studio/showroom, furniture store, home center, or any other firm that purchases Masland Carpet. The original seller is responsible for getting your carpet to you in good condition. Though Masland carpets undergo numerous inspections before being shipped, damage may occur during transit. If there are damages, the shipping company is responsible for these, and the original seller must handle the claims. The original seller should thoroughly inspect any torn packaging within 15 days of receipt and note any unusual conditions. If concealed damage is found, a claim should be filed immediately with the shipping company. The original seller should also verify that the carpet is the proper color and style. There should be no manufacturing defects or specification errors, including color, texture, design, and dimensions. If the original seller finds visible manufacturing defects before delivery, Masland must be notified immediately.


Qualified, experienced technicians should install Masland products. Failure to use Masland’s published installations procedures may void your warranty. You can get these installations procedures by calling the Consumer Affairs

Hotline at 800-633-0468.

Note to installers: Masland subscribes to the procedures published in Carpet & Rug Institute (CRI) Standards #104 and #105, which contain guidelines for installation and cushion selection. Copies are available from CRI.


Carpet gets more abuse than any other home or commercial furnishing. Like all textile materials, carpet has traits that may affect its appearance over time. These conditions are normal and not considered manufacturing defects: Color and texture may vary slightly from display or specification samples.

Slight color variations may exist from side-toside. This is a normal characteristic usually more apparent at seams, which should not be in the center or other prominent areas of rooms. Roll marks or pile crushing lines are caused by the weight of the carpet roll distorting the pile during shipment or warehousing. These will disappear with frequent vacuuming or can be removed immediately with professional steam treatment. Shedding is normal for new carpet, especially cut piles, and will stop with routine vacuuming.

Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, cause pilling and fuzzing, which will also be minimized with regular vacuuming. Matting and crushing can occur in all carpet, especially at pivot points and traffic paths. Regular vacuuming and proper maintenance help minimize these characteristics.

. Highlighting and shading, particularly in cut pile carpets, result from light reflecting at different angles on the surface.

. Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.

. Occasional sprouting, pulls, or loss of single tufts is normal. Just trim the tuft with sharp shears and vacuum.

. Ridges or rows may develop in high-traffic areas.

. Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also affect color.

. Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals like chlorine.

. Soil and stain resistance are excellent in Masland carpets, but no carpet is impervious to everything. Routine care and cleaning are vital to maintain long-term appearance.


Accidents and spots cannot be avoided when carpet is in use. Masland recommends acting promptly and keeping materials on hand to cope with spills. Try to identify the spot before attempting to clean.

. For water-soluble stains or water-soluble stains with odor or heavy color, blot thoroughly with white paper towel. Spray with solution of 1/2 teaspoon (no more) liquid dishwashing detergent to one-quart water. Blot with white paper towel. Spray with water to rinse. Blot again with white paper towel. Repeat if stain persists. For stains with odor, treat with white vinegar before using detergent. For stains with color, treat with household ammonia before using detergent.

. For grease, blot as much as possible with a white paper towel. Apply a grease removal product to a white paper towel and blot in a single direction. Do not apply solution directly onto carpet surface.

. For waxes and gums, freeze the spot with ice or a commercially available product in aerosol form. Shatter with a blunt object and vacuum immediately. Repeat as necessary.


Aftermarket carpet treatments, such as soil retardants, anti-statics, insecticides, antimicrobials, coloring agents, and optical brighteners, are not necessary if your carpet is maintained and cleaned properly. If fact, these items could degrade the carpet’s appearance and service life.

Use of aftermarket treatment will void your Masland warranty.


When properly installed and maintained, Masland carpets should become part of a safe and healthy interior, providing many years of beauty and comfort.

According to extensive studies, carpet is safe and nontoxic to humans and domestic animals when it is properly installed and maintained. There are, however, isolated incidents of individuals who are hypersensitive to clothing, furnishings, cleaning materials, pesticides and cosmetics.

If you have experienced this hypersensitivity, consult an environmental medical specialist for guidance in selecting appropriate products.