Merit 10-Year Stain Removal
Limited Warranty
W a r r a n t y
Merit, a division of Durkan, warrants that for ten (10) years from the date of the original purchase,
carpets made exclusively with Colorstrand solution-dyed nylon will resist permanent stains caused
by spills of all substances, subject to the following limitations:
1. Carpets must be installed and maintained as directed by Durkan guidelines.
2. This warranty specifically excludes general soiling, discoloration, appearance changes due to
pile distortion, or exposure to contaminants that destroy nylon yarn or colorants thereof. Also
excluded are carpets which have been surface treated with materials not recommended or
approved by Durkan, or which have been subjected to abnormal use or conditions or cleaning
agents or maintenance procedures not recommended by Durkan.
In order to make a claim under this warranty, the owner must have attempted to remove the stain
within three (3) working days after the occurrence of the spill, using only those cleaning agents
and procedures recommended by Durkan. If stain removal is unsuccessful, a Durkan claims
representative must be notified immediately at 1.800.553.6045, extension 62300. Claims under
this warranty must be submitted in writing to Durkan Claims, 443 Nathaniel Drive, Dublin, GA 31021.
In addition, the owner must furnish Durkan with the original proof of purchase, a non-returnable
carpet sample for testing, and must permit a Durkan representative access to the affected carpet
in order to attempt to remove the stain. If in testing and analysis performed by Durkan, the tested
carpet or the cleaned area is found to have a rating of less than 4 under the AATCC Gray Scale for
Evaluating Change in Color, Durkan will pay for the attempted removal of the stain by the Durkan
representative, and replace the original carpet in the affected area, up to 100 times the size of the
stain, free of charge, including installation. All additional or related charges should be submitted
to the Claims department for review and consideration. At Durkans option, it will refund to the
owner the original purchase price of the carpet in the affected area, up to 100 times the size of
the stain. If the stain is removed using Durkan recommended procedures, all stain removal costs
will be the responsibility of the owner.
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